They are very helpful when anything goes wrong with the cars as well as general maintenance.
We were having a bad morning and they took care of us quickly and got us back on the road in no time. Very helpful staff - we will definitely be going back
I took my car in to get repaired as there was noise coming from my axle and tire area. After sitting in the waiting area for 2 hours, I asked Jason how much longer it would take; in which he replied another hour after getting off the phone with the mechanic. I let them know I would have to reschedule to get the work completed. Jason, the store manager stated he would have the tire put back on and can get me in two days later. The next day while driving home from work on Park Avenue, my tire fell off. The shop apologized that this happened and called a tow truck and confirmed they would pay for it and make it right. While I was waiting for the tow truck, a police woman stopped by to ensure I was okay as she said this situation is very traumatic to many people and the accident can cause death or other accidents due to the tire flying off. The shop put the tire back on and said they would call me back after the body shop has my replacement parts. Jason apologized and said again that they would make this right. I called the following Monday and Jason stated the owner talked to the mechanic who advised the owner he never took off the tire. Jason advised that I was to follow up with their attorney and hung up the phone. Rather than making it right as I was promised, the shop decided to wash their hands of this huge mistake. I seldom submit negative feedback, however, am very concerned that this very dangerous situation happened to me. I feel very blessed that I didn’t get hurt or have my kids in the car when this happened as it would have been very scary for them. Being part of the community, I am very disappointed to have experienced such a dangerous situation, poor service and an awful experience!
Norwalk Tire & Auto provides excellent service! They are always very fast, friendly and affordable! They are thorough, but not overly pushy on work your vehicle could use! I'd definitely recommend using them!
Boys were home for winter break and with a flat tire when temps dropped tremendously. Norwalk Tire let them come borrow the air tank and fill tire to drive car to their location for repair and done quickly and reasonably priced. Thank you Norwalk Tire. Love small town trust!
Norwalk Tire Auto Center is a US Car Repair based in Norwalk, Iowa. Norwalk Tire Auto Center is located at 1010 Sunset Dr, Norwalk, IA 50211, USA.
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