Previously:
I have to give one one star because of how badly my filling was done. I was in constant pain and Norwalk family dentistry just attempted to readjust my bite about three for four times. I wasn't getting help so I needed to go to another dentist. Who discovered my pulp was exposed during the filling. And then I needed a root canal and crown to correct the error. This ordeal was painful, expensive, and time consuming. And could have been avoided. We're now going to West lakes for our dental care and very happy with the work! No more pain!
Another enjoyable visit with our rock stars at Norwalk Family Dentistry. Did not even have time to sit in the lobby and was summoned by my hygienist. She expeditiously took X-rays and cleaned my teeth. Dr Winslow checked things over and I was on my way in no time at all. Visiting the dentist does not have to be something you fear or detest, especially if you visit Norwalk Family Dentistry. Give them a try. You will not regret it!
Be warned that you shouldn't trust any billing estimate from Norwalk Family Dentistry before a procedure.
We moved to town last year and I decided it was time to find a new dentist in town. After reading reviews I decided to choose Norwalk Family Dentistry. Over the last few years at my previous dentist I started dreading going because my teeth and gums would be super sore after my cleanings the rest of the day. I was very pleased with Sarah at Norwalk Family Dentistry because she was very careful. It didn't hurt at all and I had no issues the rest of the day with any pain!
The building and hygienists at this location are great. The doctors are also nice and I have been going here for years for basic cleanings. But when I went in to have my one filling worked on I ran into a major issue with their billing. I have been tight on money lately because we had our first child and I expected to choose the silver material to have some touch up done on a filling to save money. But the hygienist told me it might look way better with the enamel material and the price wasn't very different. So I met with their billing office and gave them my insurance card. They gave me an estimate on the enamel material that was only $20 more than the silver material. I asked if she made that estimate based on my insurance and she said yes. So I went with the enamel material, but when I got my bill the total was OVER DOUBLE what they had estimated. I called my insurance multiple times and had to call the billing office 3 times to finally get a solid answer on what happened. In the end the woman on the phone basically told me it was my fault for trusting their estimate too much and that estimates are just estimates (the enamel material apparently costs around 80% more than the silver material in all actuality). If I wanted to be sure of the bill I apparently should have stopped my appointment and walked out that day and submitted a pre-auth to insurance and waited for the response days later.
This is honestly the first bad review I have ever written online and it really bothers me to finally have come across billing like this.
Estimates are way off so don't trust them, I ended up having to pay double what they charged me at the time of my appointment. The fillings are terrible, I've had to go in to get them adjusted and they still aren't right. I will be going to a new dentist to correct their mistakes. Do not recommend this place at all.
Update- I am adding a star to this review because they did negotiate the bill that I was charged and worked with me on this issue.
Most recently:
Broke a tooth one day before leaving for an out-of-state work trip. Norwalk Family Dentistry got me in with very little notice. A temporary cap was quickly fabricated and installed, and it held until I got back in town. The next day they again got me right in and the permanent cap was installed in minutes. Feels like it is not even there. You guys rock!!
Norwalk Family Dentistry is a US Dentist based in Norwalk, Iowa. Norwalk Family Dentistry is located at 1101 Chatham Ave #101, Norwalk, IA 50211, USA.
Please contact with Norwalk Family Dentistry using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Norwalk Family Dentistry opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Dentist in Norwalk